Who We Are
With over 11 years of experience specializing in cleaning hotels and hostels, we have built a strong reputation for reliability, attention to detail, and outstanding service. Our team has developed a wealth of knowledge and expertise, giving us the skills to work seamlessly with businesses of all sizes across the hospitality sector.
We are dedicated to delivering the highest standards of cleanliness while providing tailored support services to meet each client’s unique requirements. From quick turnarounds to deep cleaning, our goal is to create spotless, welcoming spaces that enhance every guest’s experience.
To maintain our commitment to excellence, we carry out regular, documented quality checks that ensure our services consistently meet — and often exceed — expectations.
At the heart of everything we do our mission is simple: “every guest deserves a spotless welcome, no matter the budget."
Frequently Asked Questions
1. What is the minimum term of a contract?
Our contracts are flexible, with a minimum term of one year. This allows us to deliver consistent quality while giving you the freedom to adjust services as your needs change.
2. Can I change the number of hours?
Yes. We understand that demand in hotels and hostels can vary. You can increase or decrease the number of cleaning hours with prior notice, so our services always fit your requirements.
3. How are payments made?
Payments are made weekly by invoice. We accept bank transfer and other agreed payment methods for your convenience.
4. What does your insurance cover?
We hold full public liability and employer’s liability insurance. This protects against accidental damage, injury, or loss, giving you peace of mind when working with us.
5. If a cleaner is sick, will you provide a replacement?
Absolutely. If a regular cleaner is unavailable due to sickness or leave, we will provide a fully trained replacement to ensure your service is never interrupted.
6. Do I need to provide cleaning materials?
No. We supply all professional cleaning products and equipment needed. However, if you prefer us to use your own products (e.g., eco-friendly brands), we are happy to do so.
7. Will we have the same cleaners each time?
Yes. We assign a dedicated cleaning team to your site for consistency and reliability. This helps our staff become familiar with your property’s specific requirements.
8. How are cleaners vetted?
All cleaners go through a thorough recruitment and vetting process, including reference checks, employment history verification, and in many cases background checks. They are then fully trained to meet our high hospitality standards.